Refund Policy

Effective Date: April 25, 2025

At EngageElevate, your satisfaction is our priority. If our services do not meet your expectations, please review the following refund guidelines.

1. Eligibility for Refund

Conditions

• Refund requests must be submitted within 14 days of the final deliverable or project milestone.
• Requests after this period may be considered on a case-by-case basis but are not guaranteed.

2. How to Request a Refund

• Email us at [email protected] with “Refund Request” in the subject line.
• Include your project name, invoice number, and detailed reason for the request.

3. Review & Approval Process

Our team will acknowledge your request within 2 business days and may request additional information or a call to clarify concerns. Approval is based on project scope adherence and documented deliverables.

4. Partial Refunds

• Milestone-based projects may qualify for partial refunds proportional to incomplete work.
• If only certain features fail to meet requirements, we may offer a partial refund or free revisions.

5. Non-Refundable Fees

• Initial consultation fees and proprietary tooling licenses are non-refundable.
• Third-party costs (e.g., cloud service charges) passed through to you are not eligible.

6. Refund Calculation

Refund amounts are calculated based on:

• Percentage of work completed up to the refund request date.
• Expenses already incurred on your behalf.

7. Payment Method

Approved refunds will be issued via your original payment method. Please allow for any banking or payment processor delays.

8. Processing Timeframe

Once approved, refunds will be processed within 10 business days.

9. Dispute Resolution

If you disagree with our refund decision, please contact us to escalate. We will work with you to find a fair resolution.